Editorial - «Moullhanout» - L'Economiste

Source: leconomiste

Morocco may be one of the few countries where a person can order a product online in a matter of seconds while still buying groceries on credit from the neighborhood shopkeeper. Today, e-commerce generates MAD 30 billion in turnover. It reflects the growing power of digital platforms and consumers’ increasing appetite for the convenience of […]

Morocco may be one of the few countries where a person can order a product online in a matter of seconds while still buying groceries on credit from the neighborhood shopkeeper.Today, e-commerce generates MAD 30 billion in turnover. It reflects the growing power of digital platforms and consumers’ increasing appetite for the convenience of home delivery. We live in an era where people sometimes know their passwords better than they know their next-door neighbors.Amid this transformation, the «Moullhanout»—the local corner-shop owner—watches scooters, parcels, and new consumer habits pass by. The world is changing, and so are his customers. For years, his disappearance has been predicted. First came hypermarkets, then shopping malls, and now digital platforms. Yet he is still here. Because when a household struggles to make it to the end of the month, it is not an app that grants an extension of credit. The Moullhanout often remains the neighborhood’s first social observatory. But proximity alone is no longer enough. Faced with these profound changes, the government appears to have understood that the neighborhood retailer must have a place in this new economy. Local payment services, delivery relay points, administrative services—opportunities certainly exist. The challenge, however, is to provide him with the tools needed to make that transition. Access to purchasing cooperatives, suitable financing, simplified administrative procedures, and more efficient distribution channels are all essential.Because what is often forgotten is that his primary problem is not competition—it is margin. In this broader debate, the real challenge is not e-commerce itself, but how the value it creates is distributed. zAnd the day an app agrees to sell on credit until the end of the month, or helps out a customer with just five dirhams when needed, then it may be time to worry. Until then, the Moullhanout can still sleep peacefully. Well… between two bills.